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Remote Support
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AVGReseller

 

CloudCare250X60
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I use Livedrive and think it is a great service! I could not recommend it more! Click on the logo above to start a free trial service.

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Remember: By clicking on remote support you are agreeing to be billed at $60.00/hr, and there is a 1 hour minimum charge!

Click on the image at left to begin your remote session!

You will be prompted for the session ID. I will phone or e-mail you this ID. Also type in your name.

When prompted, RUN the small program.

When asked to be the “presenter” and “allow remote control”, CLICK YES.

I will then control you machine, please do not touch the keyboard or mouse.

AVG Could Care Customers Only

  • The first time you initiate a remote connection, you will be prompted to download the AVG Remote IT Service. Click Yes.
  • remoteviewer
  • Download and run AVGViewerInstall.exe.
  • install_viewer2
  • After installation, go back to the Devices tab, click Refresh, then Connect.
  • remote_connect
  • If you are prompted by your browser to run a Java plug–in, choose Always run on this site.
  • java_prompt
  • Finally, check: "I accept the risk and want to run this application" and then click Run.
  • install_viewer4


 

 

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Site Last Modified: Jan 04, 2013

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